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This is a prototype for user testing.

Topic taxonomy suggestions experiment

Data on SIA responses to customer service requests and complaints

View document on GOV.UK (opens in new tab)

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  1. The average time it takes the SIA to respond to complaints
  2. Response to FOI for customer service performance levels
  3. Whether a specific company is, or has applied to be, SIA approved
  4. SIA processing times and non-conviction information refusals
  5. Request for information about a specific training provider